Firstsource Solutions Business Update
Firstsource Solutions was named a Horizon 3 Market Leader in the HFS Horizons: Customer Experience Services 2026 report, highlighting its AI-native enterprise service capabilities.
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Firstsource Solutions was named a Horizon 3 Market Leader in the HFS Horizons: Customer Experience Services 2026 report, highlighting its AI-native enterprise service capabilities.
Firstsource Solutions announced a strategic partnership with Cresta to offer an integrated AI-powered solution for enterprise customer experience transformation. This collaboration aims to enhance global service offerings.
Firstsource Solutions submitted its Business Responsibility and Sustainability Report for FY 2025-26. The report includes ESG disclosures and an assurance report from Deloitte.
Firstsource reported successful AI automation deployments in healthcare and education via its AppliedAI partnership. The solutions achieved up to 93% faster processing and 10x throughput gains.